-- Service Offerings --

Purpose: to maximize recovery of early-out self-pay and selected third party accounts while freeing hospital resources to be better utilized

• Seamless to patient by utilizing local and toll-free phone numbers, client’s letterhead and client’s lockbox
• Client specific training for account follow-up and processes
• Low account to representative ratio
• Utilizes collection software and dialer capabilities
• Exceptional customer service
• Recording of all conversations with patients
• Regular audits of each account representative by Quality Assurance (QA) department
• Monitoring of patient and client complaints by QA Department Patient representatives are Certified Patient Account Representatives (CPAR) through Georgia HFMA
  

Purpose: to cost-effectively manage pay arrangement accounts

• Cost effective fee structure
• Frees hospital staff from follow-up for slow pay accounts
• Reminder statements to patient
• Notice for delinquent payment
• Phone contact to patients who miss payments

Purpose: to produce higher net-back return for medical facilities at competitive rates

• Customer-focused approach to collections
• Low collector to patient ratios
• Tenure of staff phenomenally higher than industry standard
• Innovative dialer strategies
• Recording system records every phone conversation with patients
• Collectors are NHCA and CPAR certified
• Effective letter series

Returned mail is a problem for many hospitals. Recognizing this need of our clients, HSI has developed a returned mail-processing program called Find’Em. This program allows clients to send a file of accounts where returned mail has been received to HSI. HSI will then scrub the accounts for better information through databases provided by third-party vendors. The results will be forwarded back to the hospital in an electronic format, allowing then hospital to update its patient accounting system.

Purpose: to provide qualified candidates for the medical facilities staffing needs and to provide solutions for on-site projects

HSI has entered into a joint venture with Blackstone Resources to provide on-site project and staffing solutions for healthcare providers.

• Reduced rates for qualified employee candidates
• Conversion clean-up projects
• AR reduction projects
• Third-party clean-up projects
• Audits