Our Mission, Vision and Values

Our Mission

HSI Financial Services, LLC exists to bring excellent value to our members and clients by providing synergistic services, information exchanges and collaborative initiatives that help our healthcare organizations meet the growing challenges of service to their communities.

Our Vision

To be the preeminent provider of revenue optimization and cash recovery services in the healthcare industry by providing valuable solutions, excellent customer service, and maximum performance results.

Our Values

The principles guiding service by our staff to our clients are:

Pursuing Excellence - We will set the competitive standard for the businesses and services we provide.

Demonstrate Value - We will provide evidence of our value that demonstrates we are indispensable and integral to our members’ success.

Customer-Focused - We will be responsive to our customers, listening, planning, and acting to meet their needs.

Integrity - We will build each relationship on honesty and trust, delivering on our promises and treating one another with fairness and dignity.

Visionary - Bolstered by the collective wisdom of our members, we will be creative, aggressive, and on the cutting-edge of change.

What our clients are saying
By using HSI, I know I don’t have to worry about self-pay debt. Using the latest “smart” technology, HSI efficiently handles each self-pay account, so my team can concentrate on insurance reimbursement. In addition, HSI really listens to its clients. We meet regularly to brainstorm better ways to handle our self-pay issues. They are quick to respond to our needs, producing customer products or services as we need them. They are excellent at negotiating a favorable payment plan for our patients who need a little longer to resolve their debt.
Cathy Dougherty
Vice President, Revenue Management
Gwinnett Hospital System, Inc.