HSI Financial Services, LLC

Client Testimonials

"By using HSI, I know I don’t have to worry about self-pay debt. Using the latest technology, HSI efficiently handles each self-pay account, so I can concentrate on insurance and compliance issues.

HSI really listens to its clients. We meet regularly to brainstorm better ways to handle our self-pay issues. They are quick to respond to our needs, producing customer products or services as we need them."

Cathy Dougherty
Service Line Director
Revenue Management
Gwinnett Hospital System, Inc.

"HSI has a strong and effective management organization that ensures you will receive a superior level of quality services and support. They stay abreast of the latest regulations, techniques and technology; and provide continuous training and education to both staff and clients."

Rick Joiner
Director of Patient Financial Services
South Georgia Medical Center

"HSI is very responsive. They’re always very quick to react when we have a need on a patient issue.

It is not enough to provide a good return on receivables. HSI provides the winning combination of good service to our patients and a good return on receivables."

Richard L. Childs, FHFMA
Director of Patient Financial Services
Piedmont Medical Center

"During our relationship with HSI, we have found their collection results to be extremely competitive while still providing exceptional customer service to both our patients and staff."

Bradley Holt
Business Office Manager
Northside Hospital

-- About HSI --

HSI Financial Services, LLC (HSI) is a wholly owned subsidiary of Phoenix Healthcare Management Services and VHA Georgia. HSI's main focus is to provide AR management and collection services to members and other health organizations at competitive rates. HSI was established in 1984 and has since served hospitals and affiliated physicians with phenomenal results.

HSI was founded by healthcare executives and all programs offered are designed specifically and exclusively to support healthcare institutions and facilitate improved AR recovery. HSI focuses on four components of the AR cycle: active AR, which is worked in HSI’s Virtual Business Office (VBO), bad debt collections, insurance billing and follow up, and payment monitoring service. To further extend the added value services offered, HSI has developed strategic partnerships with firms to provide secondary collection efforts, staffing solutions, AR clean-up solutions, and pre-legal and legal collection services.

While other collection companies stray outside the healthcare industry, HSI has dedicated its resources exclusively to healthcare clients. One-third of HSI’s account representatives are Certified Patient Account Representatives (CPAR) certified by Healthcare Financial Management Association (HFMA). And all of HSI’s bad debt collectors are tested and certified by the National Healthcare Collectors Association. HSI currently employs approximately 150 healthcare representatives who work in the Atlanta, Georgia office.

The VBO, Monitor, Insurance, and Bad Debt programs have been proven to be invaluable assets to HSI’s clients. Producing recoveries higher than the industry standard, with competitive rates, has set HSI apart from the competition in primary bad debt collections. HSI's approach to collections is to be a partner with our client. Initial collection guidelines are established in conjunction with HSI operation staff and the client’s business office management staff. A customized program is then developed to meet the needs of each client.

HSI’s ownership, VHA Georgia hospitals, hold HSI accountable for being on the leading edge of healthcare collections, trends, and regulations. For this reason, HSI has become the choice for many prestigious and grounded healthcare systems.

To provide the highest netback return to our clients while providing excellent customer service to patients and clients.

Click here to see our Board of Directors.